Reference

How smrmatka Handles Your Personal Data

At smrmatka, we take the privacy of your account data seriously — from the moment you open an account to every deposit you make via UPI, Paytm or…

Data collected only as neededUPI & Paytm transaction privacyYour right to access your dataSecure account storageContact us to update your details
Explore the Lobby Read FAQ
smrmatka How smrmatka Handles Your Personal Data
PRIVACY CONTACT PATHS

How to Reach Our Privacy Team

If you have a question about your data, want to see what we hold on your account, or need to raise a concern about how your information has been handled, our privacy team is reachable through three channels. We aim to acknowledge your request within one business day and resolve it within seven.

Team online

Email Privacy Team

Send your data request, correction notice or deletion request to our dedicated privacy address. We respond within one business day and keep a reference number on file for every query we receive.

Live Chat Support

Open the live chat window inside your smrmatka account and select the Privacy category. Our agents can log your request in real time and escalate to the privacy team without you needing to send a separate email.

In-Account Settings

Your account settings panel includes a Data and Privacy section where you can download a copy of your stored profile data, update your contact details, or flag a consent withdrawal directly without contacting support.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

smrmatka uses a layered approach to data protection: encryption in transit, access controls on our internal systems, and a strict data-minimisation policy that means we only store what we actually need to…

Data We Collect

We collect your name, email address, phone number and payment references when you open an account. Transaction data from UPI, Paytm and PhonePe deposits is recorded for reconciliation and fraud prevention, and is not shared beyond what payment processing requires.

Cookie Usage

We use session cookies to keep you logged in, analytics cookies to understand which parts of the lobby you use most, and preference cookies to remember your language and region settings. You can manage cookie consent through the banner on your first visit or inside account settings.

Account Security

Your account is protected by password hashing and optional two-factor authentication. We never store your raw UPI or Paytm credentials — only tokenised references returned by the payment processor after a transaction is completed.

Data Retention

We keep your account data for as long as your account is active and for the period required by applicable Indian financial regulations after closure. Once that retention window closes, data is deleted or anonymised in line with our internal schedule.

Your Rights

You have the right to access, correct or request deletion of your personal data where local law permits. Submit a request via email or the in-account Data and Privacy panel. We will confirm receipt and provide a resolution within seven business days.

Third-Party Sharing

We do not sell your data. We share it only with payment processors (UPI networks, Paytm, PhonePe) and identity-verification partners strictly as needed to operate your account. Each third party is bound by a data-processing agreement that limits their use of your information.

Your Privacy Policy Questions

Below are the questions we hear most often about how smrmatka handles personal data, account records and your rights under this policy. If your question is not listed here, reach out through live chat or email and our privacy team will respond within one business day.

We collect your name, email address, mobile number and identity verification details at registration. Payment references from UPI, Paytm or PhonePe transactions are also recorded for reconciliation. We collect only what we need to operate your account and meet applicable legal requirements.

We share data only with payment processors such as UPI networks, Paytm and PhonePe, and with identity-verification partners, strictly for the purpose of completing transactions or verifying your account. We do not sell your data. Every third party is bound by a formal data-processing agreement.

Open the Data and Privacy section inside your account settings to download your stored profile data directly. Alternatively, email our privacy team with your account email address and we will send you a data export within seven business days of confirming your identity.

Yes. Submit a deletion request via your in-account settings panel or by emailing our privacy team. We will remove or anonymise your data once the retention period required by applicable Indian financial regulations has passed and no active account obligations remain.

We do not store raw UPI or Paytm credentials. After a transaction completes, the payment processor returns a tokenised reference that we record for reconciliation only. All data in transit between your device and our servers is encrypted using current transport-layer security standards.

We use session, analytics and preference cookies. Session cookies are essential for keeping you logged in. Analytics and preference cookies are optional and can be switched off via the consent banner on your first visit or at any time through the cookie settings inside your account.

Contact our privacy team by email or through the live chat Privacy category inside your account. We log every complaint with a reference number and aim to resolve it within seven business days. If you are unsatisfied, you may escalate to the relevant data-protection authority under applicable local law.

Related Pages

smrmatka App Triple Fruits About Us smrmatka Login